In response to the impact of the pneumonia epidemic on foreign trade business, as well as customer requests for refunds or inquiries about whether products carry viruses.


How can we respond to customers politely and effectively?

At present, the Chinese government is taking the most powerful measures, and everything is under control Life is normal in most other parts of China by far, with only a few cities like Wuhan affected I believe it will all return to normal soon Thanks!


Alternatively:

The main epidemiological situation is only in Wuhan, which is under control The government is actively taking many measures to deal with it. Other cities have little impact We believe it will be restored soon

 


It can indicate that the country has actively taken effective measures to overcome the epidemic. It will soon return to normal.


Try not to make customers feel that the epidemic is serious and cause panic. Many people cannot leave, the economy is declining, and business is bleak. It is best not to involve it.

Guide and respond to customers in a positive way.


Don't panic, believe in the country! Can get through this difficult time!


Wuhan, come on! Go China!